☎️ Dial Plan Configuration
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Dial Plan Configuration

Inbound Calling

To normalise all Kenyan caller ID variations—including those starting with 0, those starting with 254, and those sent as 9-digit local numbers—to the E.164 format (+254XXXXXXXX), use the following dialplan configuration in phone system 
(refer to your phone system documentation for details)

01xx / 07xx / 0xx

Number ranges handled by stripping the 0 and adding +254

254xx

 Handled by adding the missing +
7xx / 1xx / 0xx

Local 9-digit numbers (missing both prefix and country code) are normalized by adding +254

Why this is needed in Kenya

  • Standardisation: Kenyan mobile numbers typically use the 07XX or 01XX prefix while fixed-line area codes use 020 , 041 etc as per the area code
  • Contact Matching: Many CRM and ERP systems require the +254 prefix to correctly identify a customer's record.

Outbound Calling Using Cloud One DID
Cloud One's standard DIDs for Caller ID use the +25420790XXXX for DID Authentication
(refer to your phone system documentation for dialplan configuration)

Cloud One Carrier Support: We support receiving the E164 format (+ sign) & Local Numbering Format

We expect the following numbering format from our SIP Trunk Customers when dialing out

International Dialing

+[Country Code] [Area Code] Subscriber Number
+44xxxxxxxxxx
00044xxxxxxxxx

Call using E164 ie +442070589979 or 000442070589979
+44 for UK 20 for Area Code 70589979 for Subscriber Number
00044 for UK 20 for Area Code 70589979 for Subscriber Number

Local Kenya Dialing

01xx / 07xx / 0xx

Call Local Numbers using Local Numbering Format ie 0207900000
020 for Area Code 7900000 for Subscriber Number

Local number ranges are handled by stripping the +254 and adding 0